Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
At evolvecloudportal, we collect information that helps us provide better website creation services and educational content. We're transparent about what we gather and why we need it.
Personal Information
Name, email address, phone number, and billing address when you register for our learning programs or contact us for support.
Technical Data
IP address, browser type, device information, and usage patterns to improve our platform performance and user experience.
Learning Progress
Course completion rates, quiz scores, project submissions, and learning preferences to personalize your educational journey.
We only collect information that's necessary for providing our services. You can always ask us what specific data we have about you.
How We Use Your Information
Your data helps us create a better learning experience and provide the support you need. Here's exactly how we use it:
- Delivering course materials and tracking your learning progress
- Sending important updates about your programs and new course offerings
- Providing technical support and answering your questions
- Improving our website creation tools and educational content
- Complying with Taiwan's Personal Data Protection Act requirements
- Sending newsletters and promotional content (only if you opt in)
We never sell your personal information to third parties. Your data stays within our educational platform unless you explicitly give permission otherwise.
Data Protection Measures
We take data security seriously. Your information is protected through multiple layers of security measures designed to prevent unauthorized access.
Our security approach includes:
Our staff receive regular training on data protection practices. We maintain detailed logs of who accesses what information and when.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We make it easy to exercise these rights.
Access Your Data
Request a complete copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Information
Update or fix any incorrect personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal compliance.
Data Portability
Export your learning progress, projects, and account information in a standard format for use elsewhere.
To exercise any of these rights, simply email us at support@evolvecloudportal.com with your request. We'll respond within 15 business days.
Cookies and Tracking
We use cookies to remember your preferences and improve your experience on our platform. Most cookies are essential for basic functionality.
- Essential cookies that keep you logged in and remember your course progress
- Analytics cookies that help us understand which features are most useful
- Preference cookies that remember your language and display settings
- Marketing cookies for showing relevant content (only with your consent)
You can control cookie settings through your browser, but disabling essential cookies may affect platform functionality. We don't use cookies to track your activity on other websites.
Data Retention
We keep your information only as long as necessary to provide services and meet legal requirements. Here's our retention schedule:
- Active student accounts: Retained while enrolled plus 3 years
- Course completion records: 7 years for certification purposes
- Payment information: 5 years for tax and legal compliance
- Marketing communications: Until you unsubscribe
- Support tickets: 2 years after resolution
After retention periods expire, we securely delete your information unless longer retention is required by Taiwan law.
Third-Party Services
We work with trusted service providers to deliver our educational platform. These partners have limited access to your data and must follow strict privacy requirements.
- Payment processors for handling tuition and course fees securely
- Email service providers for sending course updates and newsletters
- Cloud hosting providers for platform infrastructure and data storage
- Analytics services to understand platform usage and improve features
All third-party partners sign data processing agreements that require them to protect your information with the same standards we use internally.
International Data Transfers
Your personal information is primarily stored and processed in Taiwan. Occasionally, we may need to transfer data to other countries for technical support or service delivery.
When we transfer data internationally, we ensure appropriate safeguards are in place, including data processing agreements that meet Taiwan's privacy standards.
You'll be notified of any significant changes to our data processing locations, and you can always contact us for specific details about where your information is stored.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our services or legal requirements. We'll always notify you of significant changes.
- Minor clarifications: Updated policy posted on website
- Significant changes: Email notification to all active users
- Changes affecting your rights: 30-day advance notice with opt-out options
Previous versions of our privacy policy are available upon request. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Privacy?
Our privacy team is here to help with any questions or concerns.
Email: support@evolvecloudportal.com
Phone: +88689330357
Address: No. 89號, Wenlong E Rd, Fengshan District, Kaohsiung City, Taiwan 830
We typically respond to privacy inquiries within 2 business days.